Resolved -
This incident has been resolved.
Oct 16, 13:39 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Oct 16, 13:24 UTC
Identified -
Our provider identified the root cause. Currently, the issue is manifesting intermittently.
They are working on a solution with the highest priority.
Oct 16, 13:00 UTC
Investigating -
We are currently experiencing a performance degradation to the Payments and Mandates service in AU.
The problems are related to an external provider. They are actively investigating the issue. An update will be provided as soon as more information becomes available.
Oct 16, 12:42 UTC