AU Payments and Mandates service degradation

Incident Report for Banked

Resolved

This incident has been resolved.
Posted Oct 16, 2025 - 13:39 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Oct 16, 2025 - 13:24 UTC

Identified

Our provider identified the root cause. Currently, the issue is manifesting intermittently.

They are working on a solution with the highest priority.
Posted Oct 16, 2025 - 13:00 UTC

Investigating

We are currently experiencing a performance degradation to the Payments and Mandates service in AU.

The problems are related to an external provider. They are actively investigating the issue. An update will be provided as soon as more information becomes available.
Posted Oct 16, 2025 - 12:42 UTC
This incident affected: AU Payments (API, Checkout).
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