On June 14th, 2023 between 17:54-18:55 UTC, Banked experienced an outage in the payments API and checkout product.
During the outage, most attempts to create payments failed.
This issue occurred during a patch upgrade to our infrastructure that caused a failure in our streaming component.
Our on-call team responded immediately to the failure and started a recovery process to return the system to healthy state.
Moving forward, we are working to improve the resilience of our components and their self-healing abilities.