On July 28th, 2023 between 9:38 -10:35 UTC, Banked experienced an outage in the payments API and checkout product.
During the outage, most attempts to create payments failed.
This issue occurred during a platform upgrade to our clusters that caused a failure in one of our core components.
Our on-call team responded immediately to the failure and started a recovery process to return the system to healthy state.
We have already begun and are continuing to work on improving our infrastructure components and their resilience.