Services have recovered , we will keep monitoring for the next hours
Posted Jun 12, 2025 - 21:11 UTC
Update
We are still seeing improvements but there might be additional latency in checkout experiance and notifications
Posted Jun 12, 2025 - 20:43 UTC
Update
We are still experiencing issues due to our cloud provider issues. Services are starting to recover
Posted Jun 12, 2025 - 19:55 UTC
Identified
The issue has been identified and mitigations are reducing impact
The Google Cloud Issues are still reporting as active but the impact is mitigated in identified cases for Banked
Cloudflare issues also remain active but we do not believe these are impacted Banked user experience
Our team is actively working on this as high priority
Posted Jun 12, 2025 - 19:24 UTC
Investigating
We are currently experiencing a performance degradation and increased latency on our services.
Investigations are ongoing and an update will be provided as soon as more information becomes available.
There are known Issues across Google Cloud and Cloudflare services affecting us. We are working to mitigate the impact
Posted Jun 12, 2025 - 19:07 UTC
This incident affected: Global (API, Checkout, Console), AU Payments (API, Checkout), EU Payments (API, Checkout), UK Payments (API, Checkout), and US Payments (API, Checkout).