Payments and mandates service degradation

Incident Report for Banked

Resolved

This incident is now resolved
Posted Oct 05, 2026 - 14:59 UTC

Update

We are continuing to monitor for any further issues.
Posted Oct 05, 2026 - 14:52 UTC

Update

Mandates and transactions are completing successfully
Posted Oct 05, 2026 - 14:47 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Oct 05, 2026 - 14:45 UTC

Identified

We are currently experiencing a performance degradation to the mandates and payments service where the source is a payID due to a partner issue.

Investigations are ongoing and an update will be provided as soon as more information becomes available.
Posted Oct 05, 2026 - 14:31 UTC
This incident affected: AU Payments (API, Checkout).