Service Incident

Incident Report for Banked

Resolved

All services have returned to normal.

Posted Nov 16, 2021 - 18:15 UTC

Monitoring

The upstream issue with our public cloud provider appears to be resolved and services have returned to normal operation.

Posted Nov 16, 2021 - 18:10 UTC

Identified

We believe the incident is caused by an upstream issue with our public cloud provider Google Cloud. We are monitoring the situation and investigating mitigations we can put in place. We keep this page updated as soon as we know more.

Posted Nov 16, 2021 - 17:48 UTC

Investigating

We have been alerted to some customers having trouble accessing Banked's services, we area currently investigating and will update here as soon as we know more.

Posted Nov 16, 2021 - 17:43 UTC

This incident affected: Global (API, Checkout, Console).